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Order Tracking

FAQs

How long does shipping take?

Considering where you live, and what shipping method you select during adding the product to your cart or checkout process, delivery times vary from 8-45 days.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Do you deliver on public holidays?

Delivery days are only business days. It means weekends, holidays are not counted. Please be aware that during special times of the year such as Christmas and new year, delivery times may be longer.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. This mean you will have one Tracking number for each item.

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